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Last updated: July 15, 2026

Privacy Policy

This privacy policy explains how the Shoplate mobile application (the “App”) collects, uses, stores, and protects your personal information. By using the App, you agree to this policy.

1.Information We Collect

We collect the following types of information:

  • Account information — phone number, email address, password (stored in encrypted form), and one-time verification codes (OTP).
  • Profile information — the profile photo you choose. The App accesses your photo library only with your permission, to let you pick a photo.
  • Order information — purchased products, delivery address, and contact details.
  • App usage data — shopping cart, wishlist, and search history.
  • Device information — app version and basic device details (used for troubleshooting and update checks).

2.How We Use Your Information

  • Creating your account and verifying sign-in
  • Receiving, processing, and delivering orders
  • Processing payments
  • Sending order status updates and important notifications
  • Improving the App and fixing issues

3.Payment Information

Payments are processed through the QPay payment system. We do not store your bank card or account details on our servers. Payment transactions are handled by QPay under its own privacy policy.

4.Sharing with Third Parties

We do not sell your personal information. We share it only to the extent necessary, in the following cases:

  • Payment provider (QPay) — to process payments
  • Merchants and delivery services — to fulfill your orders
  • Law enforcement — when required by law

5.Data Storage and Security

Your information is stored on secure servers, and we apply appropriate technical and organizational measures to protect it from unauthorized access, alteration, or disclosure. All communication between the App and our servers is encrypted (HTTPS).

6.Data Retention and Deletion

We keep your information for as long as your account is active, or as required by law. You can request deletion of your account by contacting us at the email below, and we will delete your personal information within a reasonable time after receiving your request.

7.Your Rights

  • Access and correct your personal information
  • Delete your account and personal data
  • Opt out of notifications

8.Children's Privacy

The App is not intended for children under 13, and we do not knowingly collect information from them. If we discover such data has been collected, we will delete it promptly.

9.Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page along with the updated date.

Contact Us

If you have any questions or requests regarding this privacy policy, please contact us:

ozolbootbaatar@gmail.com